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Terms and Conditions

  OUR TERMS

 

 

  1.       THESE TERMS 

 

1.1     What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or installation services.

1.2     Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

 

1.3     Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:

 

         You are an individual.

                          You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

          Provisions specific to consumers only are in red and those specific to businesses only are in blue.

 

1.4     If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

1.5         Other terms which may apply to you. The following additional terms may apply to your use of our site:

 

 

(a)   Our Privacy Policy.

(b)  Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site.  When using our site you must comply with this Acceptable Use Policy.

(c)   Our Cookie Policy, which sets out information about the cookies on our site.

 

 

2.       INFORMATION ABOUT US AND HOW TO CONTACT US  

2.1     Who we are. We are Equipment4garages.com Limited a company registered in England and Wales. Our company registration number is 07314446 and our registered office and trading address is at Smug Oak Stables, Smug Oak Lane, Bricket Wood, St. Albans, Hertfordshire AL2 3PN. Our registered VAT number is 994804864.

 

2.2     How to contact us. You can contact us by telephoning our customer service team at 01727 875695 or by writing to us at our registered office or by email to:  info@equipment4garages.com.

 

2.3     How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

 

2.4     “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

 

3.       OUR CONTRACT WITH YOU  

 

3.1     How we will accept your order. Our acceptance of your order will take place when we send an email to you to accept it, at which point in time and place (in England at our offices) a contract will come into existence between you and us.

3.2     If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified or for other reasons.

 

3.3     Your invoice number. We will assign an invoice number to your order and tell you what it is when we accept your order. It will help us if you can tell us the invoice number whenever you contact us about your order.

 

3.4     Website for promotion of products for sale in the UK. Our website is for the promotion of our products in the UK. If you are based overseas, please contact us on our customer services number to obtain confirmation as to whether we can accept your order and ship products to your location.  

 

4.       OUR PRODUCTS  

 

 

4.1     Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible all sizes, weights, capacities, dimensions and measurements indicated on our website have a 3% tolerance.

4.2     Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

 

4.3     Making sure your measurements are accurate. If we are making the product or installing the product according to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us. If the situation arises where a product does not fit due to incorrect measurements provided by you and you are entitled to return that produced to us or if we agree to the return of the product, we will deduct from the price paid by you the cost of labour and transport in our removing and collecting the product from you.

 

 

5.       YOUR RIGHTS TO MAKE CHANGES  

 

          If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

 

6.       OUR RIGHTS TO MAKE CHANGES  

 

6.1     Minor changes to the products. We may change the product:

          (a)          to reflect changes in relevant laws and regulatory requirements; and

 

          (b)          to implement minor technical adjustments and improvements, for example to address a security threat or safety issue. If these changes will affect your use of the product we will contact you to explain the likely impact.

 

7.       PROVIDING THE PRODUCTS  

 

7.1     Delivery costs.

          (a)          The costs of delivery for most of our products to most parts of the United Kingdom will be as displayed to you on our website.

          (b)          Heavy and/or large items: In relation to heavy and/or large items, please contact us prior to making your order for the price of the delivery.

          (c)          Please contact us for the cost of delivery to the Isle of Wight, Isle of Man, the Scottish Isle, Scotland, Northern Ireland and the Channel Isles.

          (d)          Delivery charges outside of the United Kingdom: Please see paragraph 3.4 above for our terms and conditions regarding sales of our products overseas. If we are able to supply products to you overseas please contact us for the cost of delivery to your location.   

7.2     When we will provide the products.

 

(a)                   If the products are goods. If the products are goods we will contact you with an estimated delivery date, which will be within 30 days after the day on which we accept your order or such other date as we shall agree.

 

 

          (b)          If the products are one-off installation services. We will begin the services on the date agreed with you during the order process. The estimated completion date for the installation services is as told to you during the order process.

 

          (c)          If the products are ongoing services or a subscription to receive goods. We will supply the services or goods to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in Clause 8 or we end the contract by written notice to you as described in Clause 10.

 

7.3     We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

 

7.4     Collection by you and delivery of large and/or heavy items. If you have asked to collect the products from our premises, please call our customer service number in advance to arrange a collection time.  If your order consists of a large and/or heavy item or items, such items may need to be delivered by a fork lift or tail lift. Please contact us prior to making your order to confirm the delivery method of heavy and/or large items and to confirm that your premises can facilitate access via a fork lift or tail lift as the case may be.

 

7.5     If you are not at home (or the delivery address) when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox or left in a safe place, our courier may leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

 

 

 

 

 

7.6     If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 10.2 will apply.

 

7.7     If you do not allow us access to provide services. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) or if you fail to comply with the requirements of Clause 7.14 we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and Clause 10.2 will apply.

 

7.8     When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.

 

7.9     When you own goods. You own a product which is goods once we have received payment in full.

 

7.10   What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, measurements of your property for installation purposes. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

 

7.11   Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

 

          (a)          deal with technical problems or make minor technical changes;

 

          (b)          update the product to reflect changes in relevant laws and regulatory requirements;

 

          (c)          make changes to the product as requested by you or notified by us to you (see Clause 6).

 

7.12   Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 14 days we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 21 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

 

7.13   We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see Clause 14.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see Clause 14.7). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see Clause 14.6).

 

 

7.14   Lift Installation. Please ensure that you have read the section “Which lift is best for me? A guide to vehicle lifts” which can be found at the following link: [insert link]. You warrant that when ordering any lift from us that the base upon which such lift is to be installed consists of a good quality, sturdy level concrete base and that the concrete base is of a sufficient size and depth as per the recommendations contained in our guide. You further warrant to us that that you have taken accurate measurements to ensure that there is sufficient space not only for the lift and sufficient height in your workshop or garage to allow for vehicle height on top of the lift.  You also warrant that there are no gas or water pipes, or electricity or internet cables buried beneath the concrete base as lifts will be bolted to the floor during the installation process.

 

 

          If you breach the warranties in this Clause 7.14, we may either end the contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused as a result of a breach of this Clause 7.14.

 

 

          You confirm that you will at your cost for the duration of the lift installation have a qualified electrician present on site to connect all electrical parts of the lift to the electricity supply. You also confirm that in order for us to carry out an electric test using a test lead that you have the correct electricity supply available for us to carry out this process.

 

 

          You warrant that you will comply with: the Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) by having your lift inspected by a competent person (as defined in those regulations) every six months from installation; and inspected by a competent person (as defined in the Provision and Use of Work Equipment Regulations 1998) to ensure the lift has been properly maintained.

          You are responsible for load testing the lift after instalment and the Company will have no liability which may arise howsoever in respect of your failure to carry out such load testing.

 

 

 

 

8.       YOUR RIGHTS TO END THE CONTRACT  

 

8.1     Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:

          (a)          If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see Clause 12 if you are a consumer and Clause 13 if you are a business;

 

          (b)          If you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2;

 

          (c)          If you are a consumer and have just changed your mind about the product, see Clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.

 

8.2     Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

 

          (a)          we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

 

          (b)          there is a risk that supply of the products may be significantly delayed because of events outside our control;

 

          (c)          we have suspended supply of the products for technical reasons, or we notify you we are going to suspend them for technical reasons, in each case for a period of more than 21 days; or

 

  (d)          you have a legal right to end the contract because of something we have done wrong.

 

 

 

 

 

8.3     Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

 

8.5     When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:

 

          (a)          services, once these have been completed, even if the cancellation period is still running;

 

(b)                   sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;

 

 

(c)                    the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery;

 

 

(d)                   the supply of goods that are made to the consumer’s specification or are clearly personalised; and

 

          (d)          any products which become mixed inseparably with other items after their delivery.

 

8.6     How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.

 

          (a)          Have you bought services? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

 

          (b)          Have you bought goods? if so you have 14 days after the day you (or someone you nominate) receives the goods, unless:

 

                        (i)         Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery.

 

                        (ii)       Your goods are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.

  

9.       HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU ARE A CONSUMER WHO HAS CHANGED THEIR MIND)  

 

 

9.1     Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

          (a)          Phone or email. Call customer services or email us. Please provide your name, home address, details of the order and, where available, your phone number and email address.

 

          (c)          By post. Write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

 

 

 

9.2     Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at our registered office or (if they are not suitable for posting) allow us to collect them from you. Please call customer services or email us for a return label or to arrange collection. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

 

9.3     When we will pay the costs of return. We will pay the costs of return:

 

          (a)          if the products are faulty or misdescribed; or

 

          (b)          if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

 

          In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.

 

9.4     What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery.

 

 

 

 

 

9.5     How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products (including delivery costs if applicable), by the method you used for payment. However, we may make deductions from the price, as described below.

 

9.6     When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:

 

          (a)          We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

 

          (b)          Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

 

9.7     When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then if the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see Clause 9.2.

 

 

 

 10.     OUR RIGHTS TO END THE CONTRACT  

 

10.1   We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

          (a)          you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

 

          (b)          you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, a delivery address or measurements of your property for installation purposes;

 

          (c)          you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or

 

          (d)          you do not, within a reasonable time, allow us access to your premises to supply the services.

 

10.2   You must compensate us if you break the contract. If we end the contract in the situations set out in either Clause 7.14 or Clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

 

10.3   We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 14 days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

 

 

11.     IF THERE IS A PROBLEM WITH THE PRODUCT  

 

          How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team or write to us by email or by post.

 

12.     YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE A CONSUMER  

 

12.1   If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, for example lift pads, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.

b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

See also Clause 8.3.

If your product is services, for example installation services, the Consumer Rights Act 2015 says:

a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.

b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.

c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

See also Clause 8.2.

 

 

 

12.2   Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services or email us at for a return label or to arrange collection.

 

 

12.3   Delay in obtaining spares and missing parts. From time to time we may need to obtain spare and/or missing parts from our manufacturers based overseas. There may be a delay in obtaining such spares if they are out of stock with the manufacturer and we may need to put them on order.  Heavy and/or large items will need to be shipped which could take several weeks. We will endeavour to keep you updated on the lead times for delivery of such spares and missing parts and will take steps to minimise the effect of delay wherever possible.  Provided we do this we will not be liable for such delays.

 

 

 

 13.     YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE A BUSINESS  

 

13.1   If you are a business customer we warrant that on delivery, and for a period of 12 months from the date of delivery (warranty period), any products which are goods shall:

          (a)          conform in all material respects with their description;

 

          (b)          be free from material defects in design, material and workmanship;

 

          (c)          be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and

          (d)          be fit for any purpose held out by us.

13.2   Subject to Clause 13.3, if:

 

          (a)          you give us notice in writing during the warranty period within a reasonable time of discovery that a product does not comply with the warranty set out in Clause 13.1;

 

          (b)          we are given a reasonable opportunity of examining such product; and

 

          (c)          you return such product to us at our cost,

 

          we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.

 

13.3   We will not be liable for a product’s failure to comply with the warranty in Clause 13.1 if:

 

          (a)          you make any further use of such product after giving a notice in accordance with Clause 13.2(a);

 

          (b)          the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;

 

          (c)          the defect arises as a result of us following any drawing, design or specification supplied by the Customer;

 

          (d)          you alter or repair the product without our written consent; or

 

          (e)          the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

 

13.4   Except as provided in this Clause 13, we shall have no liability to you in respect of a product’s failure to comply with the warranty set out in Clause 13.1.

 

13.5   These terms shall apply to any repaired or replacement products supplied by us under Clause 13.2.

 

 

13.6   Delay in obtaining spares and missing parts. From time to time we may need to obtain spare and/or missing parts from our manufacturers based overseas. There may be a delay in obtaining such spares if they are out of stock with the manufacturer and we may need to put them on order.  Heavy and/or large items will need to be shipped which could take several weeks. We will endeavour to keep you updated on the lead times for delivery of such spares and missing parts and will take steps to minimise the effect of delay wherever possible.  Provided we do this we will not be liable for such delays.

 

 

 

14.     PRICE AND PAYMENT  

 

 

14.1   Where to find the price for the product. The price of the product (which specifies whether it includes VAT or if VAT is excluded) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 14.3 for what happens if we discover an error in the price of the product you order.

14.2   We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

 

 

 

 

 

14.3   What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

 

 

 

 

 

14.4   When you must pay and how you must pay. We accept payment with PayPal, by debit or credit Card or by BACs.  A list of those debit and credit card accepted by us is set out in the payment details section in our secure checkout page. When you must pay depends on what product you are buying:

 

          (a)          For goods, you must pay for the products before we dispatch them.

 

          (b)          For services, you must pay for services at the point of your booking those services.  A receipted invoice will be provided to you.

 

 

          Please see the following link for information on whether garage equipment finance might be available to you [insert link].

 

14.5   Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

 

14.6   We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

 

14.7   What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

 

15.     OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER  

 

15.1   We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

15.2   We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at Clause 12.1.

 

15.3   When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

 

15.4   We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in Clause 16.

 

16.     OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS  

 

16.1   Nothing in these terms shall limit or exclude our liability for:

          (a)          death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

 

          (b)          fraud or fraudulent misrepresentation;

 

          (c)          breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

 

          (e)          any matter in respect of which it would be unlawful for us to exclude or restrict liability.

 

16.2   Except to the extent expressly stated in Clause 13.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

 

16.3   Subject to Clause 16.1:

 

          (a)          we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and

 

          (b)          our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.

 

17.     HOW WE MAY USE YOUR PERSONAL INFORMATION  

 

 

17.1   How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.

18.     OTHER IMPORTANT TERMS

 

18.1   We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

18.2   You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

 

18.3   Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

 

18.4   If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

 

18.5   Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

 

18.6   Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products and/or services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products and/or services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products and/or services in either the Northern Irish or the English courts. If you live outside of the United Kingdom, you may be entitled to bring legal proceedings in your local courts if specific legislation to which we are bound entitles you to do so.

.

 18.8  Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

 

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